The logistics industry in East Africa is experiencing rapid transformation, fueled by e-commerce growth, urban expansion, and increased demand for fast, reliable delivery services. Yet, last-mile delivery—the final step of getting goods to customers—remains the most complex and expensive part of the supply chain. In countries like Uganda and Tanzania, where infrastructure and addressing systems pose unique challenges, courier companies must innovate to thrive.
At Calpac Courier Services, we believe that last-mile delivery in East Africa is not just about moving parcels, but about solving real-world challenges with technology, efficiency, and customer-focused solutions.
Unreliable Address Systems
Many towns and rural areas in East Africa lack structured addresses, making it difficult for couriers to find customers. This leads to delays and higher delivery costs.
Traffic Congestion and Infrastructure Gaps
Poor road networks and heavy city traffic, especially in Kampala and Dar es Salaam, increase delivery times and fuel expenses.
High Cost of Last-Mile Delivery
Globally, last-mile delivery accounts for over 50% of logistics costs—and in East Africa, the lack of efficient infrastructure makes it even more expensive.
Customer Expectations
With the rise of e-commerce, customers now expect same-day or next-day delivery, along with real-time tracking. Meeting these expectations is a growing challenge for traditional courier systems
Technology-Driven Solutions
Mobile apps, GPS tracking, and digital payment systems are helping to overcome unreliable address systems. Couriers can now pinpoint locations with accuracy and provide live delivery updates.
E-Commerce Integration
Online shopping in East Africa is booming. Courier companies that integrate directly with e-commerce platforms can streamline order fulfillment and create seamless experiences for both businesses and customers.
Smart Warehousing
Investing in urban warehouses or micro-fulfillment centers helps reduce delivery distances, cutting costs and enabling faster deliveries.
Sustainability Initiatives
Eco-friendly delivery methods, such as electric bikes and optimized route planning, not only reduce costs but also align with global sustainability trends
At Calpac Courier Services, we are addressing these challenges with advanced ICT innovations, transparent pricing, and professional service. Our delivery network covers both urban centers and upcountry areas, ensuring packages reach even the hardest-to-access destinations. With services like warehousing, e-commerce packaging, cash-on-delivery, and medical courier solutions, we are positioning ourselves as the go-to partner for businesses and individuals alike.
